REGISTRATION OPEN: The Quality Journey – SPAHQ Fall Conference

Where are you on your quality journey? The field of healthcare quality and the healthcare quality professional’s role are expanding exponentially in today’s ever-changing healthcare climate. This course will present key milestones in the quality journey including information management, quality and performance improvement, leadership and management, healthcare and patient safety, regulation, and accreditation.

TOPIC: The Quality Journey


Friday, November 3, 2017
8:00 AM – 4:30 PM EDT


Dr. Claflin is nursing and healthcare quality consultant. She has over 30 years’ experience in quality. She received her CPHQ in 1987, and was named a Fellow of the National Association for Healthcare Quality (NAHQ) in 1999. She is an active member of NAHQ, serving on the Board of Directors in different roles and as President in 2004. She served as the Alternate NAHQ Representative on the Joint Commission’s Hospital Accreditation Program Professional and Technical Advisory Committee (PTAC). She also served on the Board of Directors in various roles and as the President for the Arizona Association for Healthcare Quality in 1996 and 2007. She was awarded NAHQ’s Distinguished Member Award in 2007. She has taught CPHQ courses for more than 20 years, and has presented numerous lectures on healthcare quality at the local, regional, and national level. She has published on nursing and healthcare quality topics, including serving as the editor of the eighth edition of NAHQ’s Guide to Quality Management.

Upon completion of the presentation, the participant will be able to:

  • Describe structure, process, and outcome indicators
  • Identify the steps to be taken to prepare for an accreditation survey
  • Identify a mission statement and vision statement
  • Compare and contrast Lean and Six Sigma methodologies for performance improvement
  • Identify uses for a Pareto Chart, scatter diagram, run chart, and control chart

Who should attend?

  • Quality Management Professionals
  • Utilization/Care/Case Management Professionals
  • Risk Management Professionals
  • Medical Staff Management Professionals
  • Physicians
  • Health Information Professionals
  • Other Healthcare Professionals

Conference Materials:

Click the links below to open the conference materials in PDF format.

Conference Fee: (Registration Due on, or before, April 7, 2017)

Member $ 125.00
Non-member $ 160.00 (includes membership)

Group Registrations: Accepted online or on paper inclusive of all information listed in registration form

Register: Space is limited to 90 people so please register early!

Note: To pay by check, please begin the checkout process and then select "check" from the payment options or click here to open the PDF conference brochure and pay by mail.


Continuing Education Credits:

Certificates of Attendance and Continuing Education Contact Hours will be awarded at the end of the Program on November 3, 2017, upon receiving an evaluation from each attendee. This activity has been submitted for approval by the National Association of Healthcare Quality for 7.0 CPHQ CE credit. The program has been submitted for approval by the State Board of Examiners of Nursing Home Administrators for 7.0 NHA CEU hours as well.

Conflict of Interest:

There is no conflict of interest on the part of the presenters/speakers, or anyone involved in planning/ preparing this educational activity.